Refund Policy

REFUND POLICY

We offer a 90-day refund policy, which means you have 90 days after receiving your item to request a refund, but only in cases of technical defects or if the package arrives damaged.

To be eligible for a return:

  • The item must be in the same condition as you received it: unused, with tags, and in its original packaging.

  • You’ll also need to provide the receipt or proof of purchase.

To start a return, you must contact us at
📧 customsspheres@outlook.com

If your return is approved, we’ll send you a return shipping label, along with instructions on how and where to send the package.
⚠️ Items sent back to us without first requesting a return will not be accepted.

Please note that if your country of residence is outside the United States, the return shipping process may take longer than expected.

If you have any questions about returns, you can always contact us at
📧 customsspheres@outlook.com

Damages and Issues

Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it as soon as possible.

Items Not Eligible for Return

Unfortunately, we cannot accept returns for the following:

  • Perishable goods (e.g., food, flowers, or plants)

  • Customized products (e.g., personalized orders or custom-made items)

  • Personal care goods (e.g., beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

  • Items on sale or gift cards

If you’re unsure whether your item qualifies, feel free to reach out to us.

Lost or Stolen Packages After Delivery

Once a package has been confirmed as Delivered by the courier (including photo or GPS confirmation), Womb Glow is no longer responsible for loss, theft, or damage that may occur at the delivery location.

We do not offer refunds or replacements for packages that are stolen after delivery.
In such cases, customers must contact their local courier, postal service, or home insurance to file a claim.

Exchanges

The fastest way to get the product you want is to return your item and, once your return is accepted, place a new order separately.

3-Day Withdrawal Period for the European Union

If your order is shipped to the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification.

As stated above, the item must be unused, with tags, and in its original packaging. Proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you still haven’t received your refund, please contact us at
📧 customsspheres@outlook.com